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Frequently Asked Questions

 

What is your Shipping Policy?

All orders are processed within 2 – 3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipment may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order we will contact you by email. You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours after shipping information has been logged with the shipper.

 

What is your Policy on Returns/Exchanges/Refunds? 

We want you to love your purchase but we understand that items can get damaged or you might change your mind. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item). If the return is due to you changing your mind on the item you have to pay the shipping cost for the shipping return. Please contact us within 5 days after the item has arrived if you have questions on returns. Contact us at our website wwwmichaelbillie.com contact page.

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

We want you to love your purchase but we understand that items can get damaged or you might change your mind. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item). If the return is due to you changing your mind on the item you have to pay the shipping cost for the shipping return. Please contact us within 5 days after the item has arrived if you have questions on returns. Contact us at our website wwwmichaelbillie.com contact page.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

I use horse hair, wolf hair, buffalo hair, wood, copper, metal, silk and other materials. Some of them are bought from art supply stores and others are bought or found material that goes into my work.

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